claims-review-agent · v0.8
claims-review-agent · v0.8
Controlled pilot
- Task contract defined
- Tool permissions isolated
- Representative evaluations passed
- Human takeover available
Turn an Agent that works into a product customers trust to keep using
Hast helps product teams organize user tasks, proprietary knowledge, business tools, and human service responsibility into deliverable capabilities, with real-task evaluation, tenant isolation, runtime observability, release gates, and rollback for every version.
The product gap is not demo quality. It is whether every real execution is predictable
Know what the Agent completes and refuses
Turn 'smarter' into a task contract covering inputs, outputs, success, clarification, refusal, and transfer so product, engineering, and service use the same standard.
Knowledge and tools must form a recoverable capability
Retrieval is only the start. Real work needs identity, validation, permissions, idempotency, timeout, retry, result checks, and a fallback when tools fail.
Explain every tenant and version independently
Customer configuration, knowledge, models, and tools change. Teams need to know what a version did, for whom, why it failed, what it cost, and whether it can roll back safely.
Move the essential design and operating work of an Agent product to verifiable deliverables
Every step creates an output product, engineering, service, and customers can review together instead of leaving only prompts, model scores, or one successful demo.
01
Define task contracts and human takeover
Use real user work and failures to set what the Agent completes, confirms, refuses, and transfers to service.
02
Package proprietary knowledge and tools as a capability
Apply tenant identity, validation, and permission constraints and verify success, failure, duplicate execution, and result readback.
03
Use representative tasks for release decisions
Evaluate success, factuality, tool completion, refusal, escalation, latency, and cost against the prior usable version.
04
Operate tenant versions, quality, and cost
Find tenant-specific quality decline, abnormal tool calls, and cost changes, release fixes gradually, and retain fast rollback.
Connect more of the systems behind product delivery
Hast supports customer-authorized connectors across engineering, documents, communication, credentials, and runtime systems while preserving tenant scope.
Product definition and engineering delivery
Combine code, tasks, product knowledge, and discussion to maintain contracts, capabilities, and version decisions.
GitHub
Linear
Notion
Slack
Documents, communication, and customer context
Read authorized documents, spreadsheets, email, and customer material for complete task context.
Google Drive
Google Docs
Google Sheets
Gmail
Tenant runtime and delivery coordination
Connect runtime, credentials, meetings, and calendars while preserving tenant permissions.
Cloudflare
1Password
Google Calendar
Google Meet
Turn the product promise into a testable, isolated, recoverable system
Agent products touch real data and actions across tenants. Hast carries identity, capability version, evaluation, and execution records through every run so teams can prove who a version serves, what it can do, and when it must stop.
Tenant identity reaches every retrieval and tool call
Configuration, knowledge, tools, logs, and cache stay bound to tenant and role, including test and debugging work.
- Agent may complete autonomously — Bounded low-risk tasks with verifiable outcomes and recoverable failure
- Allowed
Every capability change triggers evaluation
Model, prompt, knowledge, tool, and policy changes run independent regression with quality, safety, latency, and cost differences.
- Customer or service confirmation required — External send, record write, exception route, and medium-impact action
- Confirm first
Failure can degrade, transfer, and roll back
Tool failure, insufficient evidence, and risky tasks have stop conditions; human takeover gets full context and bad versions can be withdrawn.
- Authorized people remain responsible — High-impact decisions, irreversible actions, contractual commitments, and account access
- Human decision
Start with one task a real customer is willing to hand to the product
Choose bounded input, verifiable output, and a task the service team already knows how to recover, then deliver an end-to-end controlled pilot instead of a universal Agent platform.
Turn one existing service workflow into an Agent capability
Use a repetitive customer task to define the deliverable, failures, takeover, and service level.
Add release gates to one live Agent
Build regression from historical tasks and compare current quality, safety, latency, and cost.
Verify isolated rollout and rollback for one tenant
Test identity across configuration, knowledge, tools, and logs plus anomaly detection and recovery speed.
Use one real customer task to test whether the Agent has become a deliverable product
We will define the task contract, capability boundary, evaluation gates, and operating responsibility with product, engineering, service, and security teams, then scale from customer pilot outcomes.